Operational Awareness & Response

OPERATION AWARENESS & RESPONSE (OAR)

The goal of OAR is to strengthen relationships with the first responders across the NS network. Norfolk Southern has been providing safety training for emergency responders through community outreach programs such as TRANSCAER® for years.

OUR VISION

WHAT DOES OAR DO?

AR will build on those efforts focusing on closer relationships with local and state agencies, increased training opportunities (classroom, web-based, and on-line resources), table-tops drills and participation in full-scale exercises, and providing better resources for emergency responders such as the AskRail mobile app that allows and first responders to use their mobile phones to look up commodity and response information on shipments.

OAR Safety

The OAR program also includes a continued commitment to providing emergency responders high-level training at the Security and Emergency Response Training Center (SERTC) in -ueblo, Co. In April 2016, Norfolk Southern unveiled a brand new safety train, with a dedicated locomotive, specially equipped classroom box cars, and several tanks cars for additional hands-on training along our lines.

NS 9-1-1 FIRST RESPONDERS LOCOMOTIVE

OAR Safety Train

Helping Raise Preparedness

 

Norfolk Southern’s first responders’ locomotive, christened the NS 9-1-1-, was unveiled in Washington, DC in June 2015 and has been on the move since, visiting communities across the company’s 22-state system. It also features the logo for Transportation Community Awareness and Emergency Response (TRANSCAER®), a national outreach organization dedicated to providing education and resources to help raise the level of emergency preparedness for the unlikely event of a rail incident.

First Responder Training

The Norfolk Southern team provides a variety of emergency response training options.  Our Hazmat Staff are strategically located across our 22 state network and are able to come to local location to provide railroad emergency response training.

NS First Responder Training

NS HazMat & Safety

In partnership with federal regulatory agencies, Norfolk Southern and the rail industry have taken extensive measures to ensure the safe transport of crude and to help communities prepare and respond to potential incidents.

NS Hazmat & Safety

AskRail

The AskRail app is a collaborative effort among the emergency response community and all North American Class I railroads. The app provides first responders with immediate access to accurate, timely data about what type of hazardous materials a railcar is carrying so they can make an informed decision about how to respond to a rail emergency.

 

Download and register for AskRail now so you are prepared to respond to a rail incident in your area.

Electric Vehicle Rescue App

Pre-Plan for the next EV Incident using North America's largest database of Emergency Response Guides for Alternative Fuel Vehicles. It's not a matter of if, but when.

Firefighters can efficiently strategize their approach to cooling electric vehicle fires and executing rescue operations, ensuring both responder safety and effective incident management for electric vehicles.

Police departments can utilize the EV Rescue app to swiftly ascertain critical safety protocols and disable procedures for electric vehicles during traffic incidents, enhancing roadside safety and response effectiveness.

FRA Railroad Crossing Locator

The Crossing Locator was developed by the Federal Railroad Administration to provide users with access to the highway-rail grade crossing database and map features from a mobile device. The tool allows users to locate crossings by USDOT Crossing ID, address or geo-location; access inventory records submitted by states and railroads; and view accident history. Users can also select from multiple base map features and identify railroad crossings by special characteristics.

 

The information accessed in the mobile application is derived from the Safety Data website using information submitted by States and Railroads. While this is an effective tool, please use the ENS information and contact number during an emergency situation. The Crossing Locator App is currently available for Apple and Android Devices.

NIOSH Pocket Guide App

The NIOSH Pocket Guide to Chemical Hazards Native Application (mNPG) is a useful resource for workers, employers, and occupational safety and health professionals. The mNPG is a database of workplace chemical information including exposure limits, chemical/physical properties, personal protective equipment, respirators, and first aid. The mNPG is customizable and easy to use.

The mNPG Features:

 

  • Search by chemical name, trade name or synonym, DOT number and CAS number
  • Save chemical records as favorites for later use
  • Customize how you view chemical data
  • Review chemical records for physical properties, health hazards, first aid, respirator and personal protective equipment recommendations and regulatory information

Emergency Response Guidebook

The U.S. Department of Transportation’s Pipeline and Hazardous Materials Safety Administration (PHMSA) has released a free, mobile app of its Emergency Response Guidebook 2024 (ERG). The ERG 2024 Mobile App was developed in partnership with the National Library of Medicine.  The mobile ERG will make it easier for the nation’s emergency first responders to quickly locate the information they need to manage hazardous material transportation incidents. The updated 2024 version of the ERG includes new Initial Isolation and Protective Action Distance tables for large toxic gas spills and standard response procedures for gas and liquid pipeline incidents

NFPA HazMat FLIC

NFPA’s HAZMAT FLIC app provides the on-scene incident commander with pertinent guidance materials for managing emergency responses for high hazard flammable train and liquid petroleum pipeline emergencies.

Features:

  • Two Fire Protection Research Foundation reports: (1) “Liquid Petroleum Pipeline Emergencies (LPPE) On-Scene Incident Commander Field Guide”; and (2) “High Hazard Flammable Trains (HHFT) On-Scene Incident Commander Field Guide”

     

    Each guide provides the incident commander with tactical guidance and information for managing an emergency, including the application and use of risk-based response methodology.

  • A multi-tiered size-up checklist that includes steps for incident management, problem identification, hazard assessment/risk evaluation, PPE selection, logistics resource management, post-emergency response operations, and spill control and fire control operations
  • A collection of additional resources that includes links to incident reports, emergency numbers for rail lines, and links for additional train-specific and pipeline-specific information

U.S. Coast Guard MIMH

The United States Coast Guard (USCG) Incident Management Handbook Mobile App (MIMH) is an electronic enhancement to the paper or electronic versions of the USCG Incident Management Handbook (IMH).

The USCG MIMH is an interactive job aid and quick reference resource for Coast Guard and other first responders for use during incident response operations. This application (App) has been designed for use in locations outside of cellular and internet coverage, thus it does not require connectivity to use the majority of its features. This App is not designed to replace the paper version USCG IMH.

DOT Chart 17

PHMSA’s DOT Chart 17 displays the markings, labeling and placarding (in full-color) required by the Hazardous Materials Regulations, Title 49, Code of Federal Regulations.

Note that this application is intended for general guidance only and should not be used to determine compliance with 49 CFR, Parts 100-185.

CAMEO Chemicals

CAMEO Chemicals is a database of hazardous chemical datasheets that emergency responders and planners can use to get response recommendations and predict hazards (such as explosions or toxic fumes). This app runs offline.

Dupont Safespec

Now available on mobile devices and tablets, you can make informed decisions on your chemical protective apparel choices from anywhere. DuPont™ SafeSPEC™ Mobile features exclusive dynamic interactive tools, product images, technical data, product features and benefits – all on your mobile device, so you’ll have instant access wherever you are.

Kappler HazMatch

HazMatch® is an easy-to-use protective apparel selection tool from Kappler that allows a user to choose an appropriate safety garment based on a specific chemical hazard and the exposure scenario. HazMatch also allows a user to save search results to document a Hazard Assessment procedure, which satisfies OSHA requirements for this important procedure.

NS HazMat Traffic Request Form

Data on the common types of hazardous materials being transported through local communities are useful for local emergency planners in developing effective and realistic emergency response plans. To request information specific to your jurisdiction send an email request to NS at HMTraffic@nscorp.com. The request must include a written request on official department letterhead and the completed NS HazMat Traffic Form Request.

AAR Field Guide To Tank Cars

Field Guide to Tank Cars is intended to be used by emergency responders and others involved with railroad tank cars.  It provides information on the types, safety systems, stenciling, and markings of tank cars utilized to transport regulated (hazardous materials/dangerous goods) and non-regulated commodities.

PHMSA - Commodity Preparedness and Incident Management Reference Sheet – Petroleum Crude Oil

Developed in conjunction with experts from the hazmat emergency response community, railroads and industry, this document provides emergency response organizations with a standard incident management framework based on pre-incident planning and preparedness principles and best practices. The reference sheet covers transportation safety and precautions, hazard assessment and risk, rail safety procedures, logistics, and the tools, equipment and resources necessary to prepare for and respond to crude oil rail transportation incidents.

PHMSA - Lessons Learned Report on Crude Oil by Rail Emergency Response

In May 2014, in conjunction with the Virginia Department of Fire Programs, PHMSA hosted a “Lessons Learned” Roundtable forum that consisted of a panel of fire chiefs and emergency management officials from some of the jurisdictions that experienced a crude oil or ethanol rail transportation incident. The purpose of this forum was to share firsthand knowledge about their experiences responding to and managing these significant rail incidents.

NFPA / Fire Protection Research Foundation – High Hazard Flammable Trains (HHFT) On-Scene Incident Commander Field Guide

This Guide (July 2016) provides tactical guidance and information for the On-Scene Incident Commander responsible for the management of bulk flammable liquid emergencies involving High Hazard Flammable Trains (HHFT), with a focus upon petroleum crude oil and ethanol. The application and use of a risk-based response (RBR) methodology for both planning and response purposes are critical success factors in the successful management of a HHFT incident.

Chronology of DOT Actions on Safe Transportation of Flammable Liquids By Rail

PHMSA and FRA are committed to immediate and long-term solutions to prevent derailments involving flammable liquids and, in the event of a derailment, the consequences such an incident could have on individuals and communities. The PHMSA/FRA action plan includes unannounced spot inspections, sampling, and monitoring the movement and classification of crude oil within and out of oil fields throughout the U.S. In addition, we are engaging all stakeholders involved in shipping crude oil and other flammable liquids by rail to find common solutions to operational issues.

Tank Car Damage Assessment Best Practices

AAR Emergency Action Guides

The purpose of the Emergency Action Guides are to provide accurate information about the hazardous commodities most frequently carried in bulk by rail transport. The guides provide data for 268 commodities representing about 98% by volume of hazmat carried by rail in a downloadable and printable format.

RAILROAD EMERGENCY NUMBERS

Norfolk Southern
Norfolk Southern Emergency Contact
BNSF Railway
BNSF Railway
Canadian National
Canadian National

US CONTACT EMERGENCY NUMBERS

CHEMTREC
CHEMTREC
ChemTel Inc.
ChemTel Inc.
Military Shipments
Military Shipments
INFOTRAC
INFOTRAC
3E Company
3E Company

US CONTACT EMERGENCY NUMBERS

Canadian Contact Emergency Numbers
CANUTEC
Mexican Contact Emergency Numbers
SETIQ

EMERGENCY CONTACT NUMBER