PRIVACY POLICY

We use information collected about you and your use of the Services.

• Improve our customer service, including to answer your questions and respond to your requests;
• Engage in marketing or promotions; or to improve our security and integrity (i.e., fraud prevention, public safety, or enforcement of our policies and procedures).
• Send you service bulletins, informational materials, or other information you may request from time to time.
• Enhance our Services using information from the Registration Form to better meet the needs and preferences of our customers, and to enhance the security of the Site.  We may also from time to time send information to visitors who have completed the Registration Form about NS products, services and system changes that we think may be of interest.
• Submissions may be used for any reason, including, but not limited to, developing and marketing the concepts embodied in such Submissions without any obligation to the party who made the Submission.  Submissions will not be treated as confidential and will become the property of NS. 
• We use log data to measure the use of the Site, to improve the content of the Site, and to monitor access for security purposes.

Service Providers

Like many businesses, we engage other companies to provide certain business-related services to us (“Service Providers”).  We may disclose personal information to our Service Providers but only to the extent needed to enable them to provide such services.

The types of companies that may receive personal information and their functions include: contractors, suppliers, and other vendors who provide services on our behalf and at our instruction, such as assisting with processing and fulfilling orders; delivery and logistics; data storage; fraud prevention; data and Site analytics, including the placement and use of cookies; our communications and direct marketing; advertising and marketing, including the effectiveness of our advertising and marketing efforts; or other services in support of our business.

Service Providers are limited to performing services on our behalf pursuant to contracts which impose restrictions on their use of personal information, including prohibiting them from selling, sharing, using, or disclosing any personal information we share with them for their own marketing purposes or for any other purpose.

All activities at the Site may be monitored and recorded.

Corporate Subsidiaries

We may share data with our corporate subsidiaries, that will only use the information as described in this Notice. 

Merger, Sale, or other Asset Transfers

Subject to possible restrictions under applicable local laws and regulations, NS may disclose your personal information to a potential or actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in bankruptcy or similar proceedings).  In the event of a merger, dissolution or similar corporate event, or the sale of all or substantially all of our assets, we expect that the information that we have collected, including personal information, would be transferred to the surviving entity in a merger or the acquiring entity, including at the negotiation stage. All such transfers shall be subject to our commitments with respect to the privacy of such personal information as set forth in this Notice.

As Required by Law

We may be required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of your information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect or provide online.  We require, for your protection, that users under the passphrase policy to change their passphrase every 365 days while users under the password policy have a 45 day expiration..

Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the internet. In particular, e-mail sent to or from the Site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. In the event that we are required by law to inform you of a breach of your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

NS provides links to external sites for your convenience. The inclusion of any link does not imply NS’s endorsement of or responsibility for the external site company, its website, or the products and services it promotes and sells. When you leave the Site to visit one of these linked sites, the only information transferred to the third party is the fact that you came from norfolksouthern.com (the refer address). NS is not responsible or liable for the independent privacy policies of our third-party sites. You should consult the privacy policies at those sites for more information.

This Notice is effective as of the date stated at the top of the Notice.  We may change this Notice from time to time. Your access of the Site or continued use of our Services after such change will be deemed acceptance of the new Notice.