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September 2026

Intermodal

September 10, 2026

Harrisburg/Rutherford EMP Announcement
Effective immediately, and until further notice, empty 53’ EMP container returns are being accepted at both the Harrisburg and Rutherford Intermodal facilities. Intermodal terminal information can be found by visiting www.norfolks...
Agriculture & Forest

September 10, 2026

NSQ 43040 Tariff Update
Norfolk Southern is making changes to lumber tariff NSQ 43040 which will take effect October 1st, 2026. An email will be sent, but if you do not receive the email, please contact anyone on the Norfolk Southern Forest Products team...
Intermodal

September 4, 2026

Croxton, NJ Terminal Paving Project – Update
The multi-phase paving project at our Croxton terminal that we announced on a prior service alert on August 27 is still underway. While we are currently in phase one of the effort, phase two will begin Saturday, September 5. Again...
Intermodal

September 3, 2026

Open Top Load Compliance
Norfolk Southern is committed to maintaining the highest standards of safety across our network—and we know you share that commitment. As a safety measure, we are implementing a new machine vision system to identify open-top loads...
Intermodal

September 2, 2026

Detroit-Livernois Gate Hours
Effectively immediately, the Detroit-Livernois Intermodal Facility will begin offering extended gate hours. Previously, the facility’s gates opened at 0700 Monday through Friday, and under the new hours, the gates will now open at...
Intermodal

September 2, 2026

St. Louis, MO Terminal Paving Project
On Tuesday, September 8, 2026, we will begin a pavement improvement project at our St. Louis Intermodal Facility. During the project, traffic patterns and access routes may be temporarily adjusted within the terminal. We ask that ...
Intermodal

September 1, 2026

Enhancing Your Support Experience with AccessNS Online Case Management
Beginning October 1, 2026, all direct Intermodal shippers will transition to AccessNS Online Case Management (OCM) and will no longer have the ability to create support cases for the Intermodal Customer Logistics team via email. T...
Intermodal

September 1, 2026

NS IM Labor Day Plan 2026
See the download link below for Norfolk Southern’s Intermodal 2026 Labor Day operating plan. Our Customer Logistics team will have reduced hours on Labor Day, Monday, September 7, 2026, and will resume normal business hours on Tue...

August 2026

Intermodal

August 28, 2026

Kansas City, MO Terminal Paving Project
We would like to inform you of an upcoming pavement improvement project at our Kansas City Intermodal Facility. The project is scheduled to begin on Tuesday, September 1, 2026 and anticipated to be completed by December 31. To min...
Intermodal

August 27, 2026

Croxton, NJ Terminal Paving Project Update – Main Gate Reopened
Effective immediately, all drivers should resume using the main gate at 125 County Rd. for both ingate and outgate transactions at the Croxton, NJ terminal. As communicated in our August 17 service alert, the emergency gate at 75 ...