Customer Alerts

Effective immediately, and until further notice, empty 53’ EMP container returns are being accepted at both the Harrisburg and Rutherford Intermodal facilities.

Intermodal terminal information can be foun...

Paving improvement projects at our Atlanta, GA market Intermodal facilities (Austell & Inman) are currently underway and are expected to take up to 10 weeks for completion. Operations in areas of the facilities will be affe...

Effective October 1, 2025 NS is making changes to the following public documents.  Contact NS Marketing for a more detailed list of changes.  Updated spreadsheets will be available for email delivery by late Se...

Our Intermodal Customer Logistics team will have reduced hours on Labor Day and will resume normal hours on Tuesday, September 2^nd.

Your business is important to us, and as always, thank you fo...

Norfolk Southern’s AccessNS Online Case Management (OCM) tool has been enhanced, allowing Intermodal customers to create cases for a wider range of reasons. Previously, OCM only permitted the submission of Tracing and Billing c...

Beginning Monday, August 25, our Appliance Park, KY Intermodal facility will undergo a paving improvement project that is expected to take up to 12 weeks for completion. Operations in areas of the facility will be affected at v...

NSQ 27000 will be adjusted to reflect current market conditions effective September 1, 2025. These rates will be available for viewing via AccessNS by August 2, 2025.

Current Users: Log in and...

Effective immediately, and lasting through the next four weeks, our Jacksonville terminal will have a modified traffic pattern to accommodate a terminal paving project.

During this time, all traffic movin...

Beginning tomorrow, Tuesday July 15, the ingate and outgate lanes at Cincinnati Intermodal facility will be reconfigured. This operational change is being implemented to enhance terminal flow and improve overall efficiency. Ple...