Customer Alerts

Effective immediately, and until further notice, empty 53’ EMP container returns will only be accepted at the Harrisburg Intermodal Facility.

Intermodal terminal information can be found by visiting ...

Our Customer Logistics team will have reduced hours on Thanksgiving Day and will resume normal hours on Friday, November 29th.
 

Your business is important to us, and as always, thank you for choosing us to be...

Effective 10.1.2024:

Norfolk Southern continuously strives to improve the experience of our customers and enhance the value of our services. In pursuit of these goals, and to better align NS service goals and ...

Effective December 1, 2024, Norfolk Southern is adopting updates to the Accessorial Service Rules and Charges Tariff 8002-A In an effort to improve service and enhance the safety of our network. Please reference the a...

To provide our customers and drivers more hours of terminal accessibility, our Appliance Park Intermodal Facility in Louisville, KY will offer weekend open hours this Saturday and Sunday, November 16^th & 17<...

Effective immediately, Norfolk Southern’s Intermodal Storage and Flip Credit Card Payment Portals will operate utilizing a new credit card payment vendor. This change will offer heightened security measures to better protect yo...

A Canadian port work stoppage has been announced which is impacting Intermodal shipments moving to and from Prince Rupert, BC; Roberts Bank, BC; and Vancouver, BC. Earlier today, CN issued a shipment embargo for these destinati...

Effective immediately, and until further notice, empty 53’ EMP container returns are being accepted at both the Harrisburg and Rutherford Intermodal facilities.

Intermodal terminal information can be foun...

Beginning Monday, October 21, track work will be taking place at our Croxton Intermodal facility. The work will occur between the hours of 7:00am and 6:00pm local time. During this time, the entire west end of Pad E will be out...