- Main Number
(855) 667-3655 - Emergencies
(800) 453-2530 - Crossing gates, signals & rough crossings
(800) 453-2530 - Environmental Spills
(800) 453-2530
![Vision and Values _HERO Norfolk Southern train at sun set vision and values](/adobe/dynamicmedia/deliver/dm-aid--6525477d-8d74-471f-b04c-9aa67ae447f6/vision-and-values-hero.jpg?preferwebp=true&quality=85)
VISION + VALUES
Running a railroad takes vision. Ours is to be the safest, most customer-focused, and successful transportation company in the world. To do that means we prioritize the well-being of each other, our customers, our partners, the communities we serve, and the planet we call home.
OUR VALUES
Our values serve as the bedrock upon which our entire corporate culture is built, and Everything Starts with Safety comes first. Every one of our five values embodies our guiding principles, shaping the way we operate, make decisions, and interact with one another.