SAFETY IN YOUR COMMUNITY

At Norfolk Southern, safety is a core value that drives our commitment to the communities we serve.

You Have Questions; We Have Answers

NS is more than just a train rolling through your town. Our employees are your neighbors, family, and friends, and we want to help our communities thrive. Which means putting safety first, always. We know you have questions, so we have answers.

Workers on train putting safety first

Explore Your Safety Questions

Everything Starts with Safety

Rail is the safest and most sustainable way to transport goods across land. Every day, NS takes meaningful action to make our railroad even safer.

Norfolk Southern everything starts with safety

Training and Equipping First Responders

To support the communities we serve, we’re training local first responders on railroad safety and specific protocols. The Operation Awareness & Response (OAR) program provides hands-on experience utilizing a dedicated safety train, specially equipped classroom box cars, and several specially equipped tank cars. Each year, the safety train travels across our 22-state network, providing training to more than 5,000 first responders.

Norfolk Southern training first responders on rail safety

Driving Safety on the Ground Across our Network

Critical to NS’ culture of safety are our local team members on the ground throughout our network. Our Local Safety Service Committees (LSSCs) are a group of management and craft employees focused on safety at the local level. There are currently 59 LSSCs acting as our eyes and ears in yards and along our rails, to improve communication from top to bottom, identify hazards, and mitigate safety conditions to support safe operations.

Driving Rail Safety on the ground

Committed to Your Community

We are dedicated to supporting the communities where we live and operate by engaging with residents, working with local leaders, and leading initiatives to keep cities and towns across America safe and thriving.

Norfolk Southern is committed to communities

Safe Bridges

Norfolk Southern’s bridge engineers and certified inspectors regularly monitor nearly 10,000 steel, timber, and stone or concrete bridges that span some 300 miles of our network. We meet and exceed federal inspection standards.

Safe Tracks

Norfolk Southern invests roughly $2 billion annually to promote safe and efficient operations, modernize technology, and support economic growth across our network. In 2022, we installed over 540 track miles of new rail, surfaced 4,155 miles of track, and replaced 2.2 million crossties.

Report a Bridge Issue

If you would like to receive information or report a safety issue about a railroad bridge, fill out the Report a Concern form. An NS representative will contact you.

Contact Community Affairs

Across our rail network, the mission of the Community Affairs team is to build and strengthen relationships with the communities we serve. Let us know how we can help your community thrive.