BILLING & FINANCING

You can view and download freight bills through eFreightBill in AccessNS.

Login or register to AccessNS

You can request to receive freight bill copies via email.

Our ACH Debit Plan program is an auto draft payment scheduled by Norfolk Southern. This program simplifies the payment approval process and ensures that payments meet credit terms.

Invoices

When you enroll in the program, you’ll receive a weekly statement of invoices accrued during the previous week. These invoices include both linehaul and miscellaneous charges associated with linehaul movements. You can elect to receive statements on any day of the week. Customers enrolled in the ACH Debit Plan are exempt from Finance Charges, below.

You can view freight bill copies online using eFreight Bill in AccessNS. We can also send bill copies via email upon request.

Disputes
You must advise your Revenue Account Analyst of disputes on weekly statements by 12:30 p.m. EST, at least two business days before the ACH debit date for that statement. We'll work with you to resolve all disputes before the debit date and will debit the amount of undisputed charges only. We'll cancel disputed charges resolved in your favor. The next debit statement will show any disputed charges resolved in favor of Norfolk Southern.

Transfer of Funds
Funds are debited from your bank account via automatic draft.

Sign Up for the ACH Debit Plan Program
To sign up for the ACH Debit Plan program, complete, sign, and submit the online ACH Debit Plan form.

Questions?
If you have any questions, you can contact the Revenue Account Analyst whose name, telephone number, and email address appear on your freight bill. You can also email REVACCTRACSAutomotive-MGMT@nscorp.com

ACH credit is an electronic payment scheduled by the customer. For information about paying a bill via ACH Credit, contact CashAppDL@nscorp.com

EDI is an electronic transfer of information between business entities using public standards. These standards are governed by the Accredited Standards Committee X12 of the American National Standards Institute.

You can use EDI with an 820 addenda record to electronically remit ACH payments to Norfolk Southern. This reduces the payment cycle and eliminates the risk of cash application errors.

Contact CashAppDL@nscorp.com if you have questions about using EDI to submit remittance.

You can also submit remittance via email. Send remittance information to CashApp1@nscorp.com

To request freight credit from Norfolk Southern:

• Complete the online Norfolk Southern Credit Application.
• Review the terms and conditions of the Agreement included in the application.
• Sign and submit the application online. You’ll receive a copy of your application by email.

If you have previously applied for credit with Norfolk Southern and have not shipped in the past 12 months, a new credit application may be necessary.

Customers without credit should contact The Cash Application Group at  CashAppDL@nscorp.com to arrange prepayment.

Corporate Name Change

If you have undergone a name change, you may be asked to review and sign the Norfolk Southern Credit Agreement using the new legal entity name.

Non-freight invoices include leases, easements, grade crossing projects (federal aid), property damage, scrap sales, etc. If your invoice or statement has a remit to address of P.O. Box 71209 Charlotte, NC 28272-1209, you may submit payment electronically via ACH or credit card to expedite payment processing using one of the sites listed below. For additional payment methods, please reach out to acctroacashapp@nscorp.com

• View and Pay NS Non-Freight Invoice via ACH
• View and Pay Conrail Non-Freight Invoice via ACH
• Pay Non-Freight Invoice with credit card

Locating Your Customer Number and Invoice Number

The Sample Invoice and Sample Statement below highlight where you can find your customer number and invoice number in these documents.

• Download Sample Statement (PDF)
• Download Sample Invoice (PDF)