Norfolk Southern craftworkers at 47th Street

BUSINESS SOLUTIONS

We offer user-friendly online tools for ease of business, while our customer
service experts are an email or phone call away. 

Quick Links to Manage Your Business

Bill of Lading

View and manage your bill of lading using AccessNS, our one-stop-shop e-commerce customer portal.

Register for AccessNS

Shipment Tracking

With AccessNS, you can track and monitor your shipments from origin to destination using interactive maps. Get the timely and reliable data you need to satisfy your customers and grow your business.

Login to AccessNS

Pay Storage Charges

Quickly and easily pay railcar storage charges using our online credit card payment option with a VISA, MasterCard, or AMEX account.

Pay Storage Charges

Pay Flip Charges

Quickly and easily pay flip charges using our online credit card payment option with a VISA, MasterCard, or AMEX account.

Pay Flip Charges

Shipment Case Management

AccessNS gives you real-time data on rail car movements, including deliveries and pickups. You can also use the portal to request pricing, place shipping orders, and manage shipment exceptions.

Login to AccessNS

EXPLORE MORE DETAIL

File a Claim

Filing claims for damaged freight or overcharges is easy and efficient using AccessNS. 

Billing & Financing

With AccessNS, you can manage your accounts, set up electronic billing, pay invoices online, and establish a line of credit. Our online portal makes it easy to view account summaries, create customized spreadsheets, dispute bills online, view, print, and email freight invoices, and more.

Demurrage & Storage

AccessNS makes it easy for you to manage exceptions to your supply chain flow, including items such as demurrage charges and storage needs. 

Contact Us

NS Customer Service

1-800-635-5768

Revenue Waybilling Help

1-800-854-2780