YOU’RE INVITED, PLEASE ATTEND – Livernois Town Hall – Norfolk Southern Upcoming Operational Changes

We are expanding our Appointment System to our Livernois (Detroit, MI) Intermodal facility. Ahead of the go-live date, information sessions will be held to ensure all customers and drayage partners are familiar with the application and any changes to terminal operations. Similar to our operations at Landers (Chicago, IL), Rossville (Memphis TN), Austell (Atlanta, GA), and Appliance Park & Buechel (Louisville, KY), the appointment system will solely be for international traffic at Livernois. The Appointment System will support our previous operational transition to a ground-stack operation at Livernois for International shipments and will streamline access to the facility for pick-ups and drop-offs while ensuring a consistent experience for our partner drivers at the terminals.  Please see additional information below.

WHO:  Anyone interested is encouraged to participate in any of the informational sessions.  We encourage company management, driver managers, and driver leaders to attend at least one session.

WHAT:  These Town Halls will begin with a detailed presentation by Norfolk Southern Terminal Operations personnel regarding the upcoming changes, requirements, and timeline.

WHEN & WHERE:  There will be two presentation slots to help accommodate different schedules. 

Livernois Meeting Details

Date:  April 2, 2026

Times:  10:00am & 1:00pm

Location:  TownePlace Suites  

                  20779 Eureka Road

                  Taylor, MI 48180

Appointment System Go Live:  May 4, 2026

Microsoft Teams links for each meeting are below for those who cannot attend in-person:

10:00am:  Appointment System Announcement - Livernois Drayage - Session #1 | Meeting-Join | Microsoft Teams

1:00pm:    Appointment System Announcement - Livernois Drayage - Session #2 | Meeting-Join | Microsoft Teams

WHY:  The Town Hall series will promote a smooth transition to the new processes, so that our partner drivers are not delayed upon trying to enter these Norfolk Southern facilities.     

We are strongly encouraging our partners to attend one of these sessions so that your drivers are well informed when the new procedures launch.

Thank you, and we look forward to hosting and sharing the improvements that will be in place very soon.

Norfolk Southern Terminal Operations Management