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Appliance Park and Sharonville Town Hall – Norfolk Southern Upcoming Operational Changes

We are expanding our Appointment System to our Appliance Park (Louisville, KY) and Sharonville (Cincinnati, OH) Intermodal facilities. Ahead of the go-live dates, information sessions will be held in each respective market to ensure all customers and drayage partners are familiar with the application and any changes to terminal operations. Similar to our operations at Landers (Chicago, IL), Rossville (Memphis TN), and Austell (Atlanta, GA), the appointment system will solely be for international traffic at Appliance Park and Sharonville. The Appointment System will support our upcomingoperational transition to a ground-stack operation at Appliance Park for International shipments and will streamline access to the facilities for pick-ups and drop-offs while ensuring a consistent experience for our partner drivers at both terminals.  Please see additional information below.

WHO:  Anyone interested is encouraged to participate in any of the informational sessions.  We encourage company management, driver managers, and driver leaders to attend at least one session.

WHAT:  These Town Halls will begin with a detailed presentation by Norfolk Southern Terminal Operations personnel regarding the upcoming changes, requirements, and timeline.

WHEN & WHERE:  There will be two presentation slots at each location to help accommodate different schedules. 

Appliance Park Meeting Details

Date:  December 11, 2025

Times:  10:00am & 1:00pm

Location:  Holiday Inn Express  

    1921 Bishop Ln

    Louisville, KY 40218

Appointment System Go Live:  January 15, 2026

Sharonville Meeting Details

Date:  December 10, 2025

Times:  10:00am & 1:00pm

Location:  Hyatt Place Blue Ash

    11435 Reed Hartman Hwy

    Cincinnati, OH 45241

Appointment System Go Live:  January 22, 2026

Microsoft Teams links for each meeting will be sent in advance for those who cannot attend in-person.

WHY:  The Town Hall series will promote a smooth transition to the new processes, so that our partner drivers are not delayed upon trying to enter these Norfolk Southern facilities.     

We are strongly encouraging our partners to attend one of these events so that your drivers are well informed when the new procedures launch.

Thank you, and we look forward to hosting and sharing the improvements that will be in place very soon.

Norfolk Southern Terminal Operations Management