Winter Weather Alert 2025

As winter weather approaches, ensuring safe and uninterrupted operations within customer facilities becomes more critical than ever. At NS, we’re committed to supporting your teams with practical guidance and proactive measures to help you navigate seasonal challenges confidently.

Click the button below to get important detailed information on how to prepare and respond effectively.

If you have any questions or need further assistance, please contact our teams. 

• Merchandise Shipments
  NS Customer Logistics: 1-800-635-5768 (Option 3)
• Intermodal Shipments
  IM Support: 1-800-497-2919
• Automotive Shipments
  Auto Support: 1-800-635-5768 (Options 7, then 4)

Alternatively, you can submit a Support case through AccessNS.

Safety First: The safety of our employees, customers, and communities remains our top priority.

Best regards, 

Norfolk Southern