UPDATE: Hurricane Helene Recovery

Norfolk Southern continues to work through the impacts of Hurricane Helene which made landfall in the Florida panhandle on September 26. 

All of our routes in the southeastern area of our network, including the Southern Appalachians, are in service with the exception of routes east and west of Asheville, NC -- which remain out of service due to historic flooding.  

Norfolk Southern is working off the backlog of traffic in the Southeast, and customers with shipments moving through these areas could see delays of 24-48 hours.  We will provide updates as they are available.

If you have questions on Merchandise shipments, please contact Customer Logistics at customerlogistics@nscorp.com. If you have questions on intermodal shipments, please contact Intermodal Customer Logistics at ics@nscorp.com.