- Main Number
(855) 667-3655 - Emergencies
(800) 453-2530 - Crossing gates, signals & rough crossings
(800) 453-2530 - Environmental Spills
(800) 453-2530
ATLANTA, GA
Subject: Service Adjustments Due to Ongoing Severe Weather
Issued: April 6, 2025
A prolonged storm system continues to impact portions of our network with repeated rounds of heavy rain forecast through Sunday. Norfolk Southern has taken proactive measures to ensure the safety of our people, customers, and infrastructure while working to minimize disruptions to your shipments.
At this time, customers should anticipate delays in the following areas due to significant rain accumulation.
Norfolk Southern crews are actively patrolling and inspecting routes in the impacted area. In the event of a disruption, every effort will be made to safely restore service as soon as conditions allow. Customers are strongly encouraged to review local forecasts and Department of Transportation advisories for updates on road and infrastructure conditions in affected areas.
Thank you for your continued patience and trust as we navigate this severe weather event.
For questions about your shipments or issues management, please contact:
Merchandise Customers: customerlogistics@nscorp.comText - Placeholder