Progress being made from impacts of Hurricane Helene

Norfolk Southern continues to work through the impacts of Hurricane Helene which made landfall in Florida panhandle on September 26.  Our Engineering team has made significant progress in clearing thousands of downed trees across the Southeast portion of our network including the Southern Appalachians.  Norfolk Southern has also been working closely with power companies to address downed power lines that are impacting main line traffic.  Customers with shipments moving through this area of the network could see delays of 72 hours. 

If you have questions on Merchandise shipments, please contact Customer Logistics at customerlogistics@nscorp.com. If you have questions on intermodal shipments, please contact Intermodal Customer Logistics at ics@nscorp.com.

Thank you for your patience and understanding as we work through these weather challenges. Employee and partner safety and the safe handling of your shipments remain our top priority. We will issue our next update as significant changes occur.