- Main Number
(855) 667-3655 - Emergencies
(800) 453-2530 - Crossing gates, signals & rough crossings
(800) 453-2530 - Environmental Spills
(800) 453-2530
ATLANTA, GA
Norfolk Southern is closely monitoring reports of possible work stoppages at several East Coast ports beginning Wednesday, January 15. In preparation, we are proactively implementing measures to minimize potential operational impacts across our network, including at our Intermodal facilities.
The first attached document, “Norfolk Southern Port Curtailment Schedule – January 2025,” details the planned local ingate closures, which align with the anticipated work stoppage date.
In addition, an inbound embargo on interline traffic destined to East Coast ports will be implemented to further minimize impact of the potential work stoppage on our network.
We are working on alternative solutions to keep your freight moving, including current west coast port routings listed on the second attached document titled “International Lane Matrix Update 2024.11”. Please reach out to your NS Marketing Representative or email: autoandintlpricingrequests@nscorp.com for the most ideal alternate routings.
We strongly recommend that customers refrain from shipping hazardous, high-value, and refrigerated international shipments via rail to avoid unexpected delays upon reaching the port destinations outlined in the attached port curtailment schedule. However, if such shipments arrive at ingates before the closures, we will make every effort to ensure their delivery ahead of the work stoppages.
We will provide further updates as more information becomes available.
Now it’s easier to do business with Norfolk Southern Intermodal Customer Logistics as customers can create support cases online using AccessNS Case Management. Creating a case is simple:
While we work to resolve your case, you can monitor your case status directly from the dashboard. You can also share case information with your colleagues or third-party partners by adding them as an Interested Party.