Service Disruption near Ayer, MA

Last night, weather-related washouts were reported near Ayer, MA, which is impacting service to and from the Ayer Intermodal Facility. Our rail partner, Genesee & Wyoming, is currently making efforts to restore service to the impacted area and currently expects the interruption to last for at least 24 hours.  Additional updates will be provided as recovery efforts continue.

As a reminder:

Now it is easier to do business with Norfolk Southern Intermodal Customer Service. Create support cases online using AccessNS Case Management. Creating a case is simple:

1. Click the “Create New Case” button with in AccessNS
2. Enter the details of your question or issue
3. Submit your case

While we work to resolve your case, you can monitor your case status directly from the dashboard.  You can also share case information with your colleagues or third-party partners by adding them as an Interested Party.