Tropical Storm Francine

Norfolk Southern is monitoring Tropical Storm Francine which is forecasted to strengthen as it moves through the Gulf of Mexico.  T/S Francine is currently expected to make landfall Wednesday, September 11 as a Category 2 hurricane.   

Currently, there are no impacted service areas and Norfolk Southern is operating as scheduled. However, the Port of New Orleans is planning to close the flood gates between 1800 – 2000 this evening. This will impact local as well as interchange traffic in New Orleans. Norfolk Southern will work with connecting carriers to utilize alternative gateways where possible.  We will provide updates as needed.

Customers with shipments moving through the southeast and mid-Atlantic should prepare for delays. If you have questions on Intermodal shipments, please contact Intermodal Customer Logistics at ics@nscorp.com.

Now it’s easier to do business with Norfolk Southern Intermodal Customer Service. Create support cases online using AccessNS Case Management. Creating a case is simple:

1. Click the “Create New Case” button with in AccessNS
2. Enter the details of your question or issue
3. Submit your case

While we work to resolve your case, you can monitor your case status directly from the dashboard.  You can also share case information with your colleagues or third-party partners by adding them as an Interested Party.