Effective today, October 6th, at 2000 local time, shipments billed from Chicago to Buffalo & Toledo will need to ingate at our Chicago 47th St. facility and will not be accepted at the normal origin facility of Chicago 63rd St.
This will apply to both locally billed shipments originating in Chicago and interline units ingating in Chicago via rubber-tire crosstown.
We will announce the return to ingating at Chicago 63rd St. for shipments billed to Buffalo & Toledo on a future service alert.
Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize AccessNS and ExpressNSTM for information concerning their shipments.