Overcharge claims involve rate errors, duplicate payments, overpayments, weight errors, prepaid versus collect disputes, rule 11 versus through rates, or incorrectly issued bills. Norfolk Southern’s Miscellaneous Accounts group handles all overcharge claims related to freight bills.
Submit a Freight Overcharge
If you have questions, contact:
Manager Short Lines and Revenue Claims
Supervisor Short Lines and Revenue Claims
*These contacts are for non-credit card refunds. All credit card refund requests should be sent to email@example.com
Submit a Credit Card Refund Request
Refunds can be requested for overpaid storage and lifts.
For Intermodal credit card refunds, please include the last 4-digits of the credit card number you would like a refund to and send the request here:
Intermodal Refunds Group
Please allow 2-3 business days for request to be reviewed.