Skip to main content

Establishing Credit

Browse Establishing Credit

To request freight credit from Norfolk Southern: 

  • Download the NS Credit Application.
  • Complete all required fields on the application.
  • Review the terms and conditions on page 3 of the application.
  • Return the completed and signed application via email at or fax at 757-629-2361.

If you have previously established credit with NS and have not shipped in the past 12 months, a new credit application may be necessary.

Customers without credit should contact NS Operations & Service Support (OSS) via email at or phone 800-898-4296 to arrange prepayment.

NS Credit Application

Download PDF 194 KB