In about 20 years as a shiploader operator at Norfolk Southern’s Pier 6, Leo Carmannever had loaded a ship as big as the collier M/V Negonego. During the 40 hours and 45 minutes the 984-foot collier was at the pier in September, Carman worked two eight-hour shifts helping to fill it with 168,977 net tons of metallurgical coal. The load set a U.S. record for coal loaded on a single vessel. Setting records is nothing new for Pier 6, which celebrated 50 years of operation in September.
As CEO Wick Moorman notes, Pier 6 is concrete and steel – what makes it a global success are the approximately 500 Norfolk Southern employees who work there. It’s all about customer service, productivity, and safety.
In 2012, Pier 6 handled 18.9 million tons, or 15 percent of the total 125.7 million tons of U.S. export coal. Combined with 8.2 million tons through Baltimore’s port and slightly more than 1 million tons through Convent, La., NS handled nearly 23 percent of total U.S. coal exports.
A successful career at Norfolk Southern is not something that just happens. According to senior managers at Norfolk Southern, it is something earned over time through hard work, dedication, and ambition. Here are three employees who have taken control of their careers by seeking out opportunities for personal development and professional advancement.
Employees at Conway Locomotive Shop walk through a concrete tunnel beneath Conway Terminal’s hump tracks to report to work. A sign above the tunnel reads: “Through This Portal Passes A Safe Railroader.” These days, that motto could be expanded to include safe and efficient railroader. Norfolk Southern’s $40 million investment in a new locomotive repair and maintenance shop in Conway aligns with its focus on improving network speed and customer service.
Jennifer McDaid, Norfolk Southern’s historical archivist, always is on the hunt for artifacts to add to the railroad’s museum collection. 0ccasionally, they come to her – like the unexpected gift from Harlen Wilson of Bluford, Ill.
Norfolk Southern achieves efficiencies, controls costs, and reduces environmental impacts by integrating sustainable business practices into daily operations. That drives value for shareholders, customers, employees, communities, and suppliers.